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21 Results found.

Helping a Medicare Advantage Plan Identify Gaps in Part D Benefit Quality

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THE CLIENT

The client for this project is a health plan that provides both traditional Medicare Advantage (MA) plans and those that address chronic conditions and social determinants of health, to reduce healthcare disparities among historically underserved populations in the central and eastern United States. Their plans integrate Medicare Part A and Part B benefits with Part D prescription drug coverage, along with providing robust extra benefits.

BACKGROUND

MA Plans are assuming bigger risk in their Part D benefit spending than in previous years due to recent changes in MA rules. Audits of the program, a requirement to participate in MA, will mean that there are increased compliance and operational risks in how plans go about serving their members with the Part D benefit. As the regulatory environment changes, guarantees in pharmacy benefit manager (PBM) contracts need solidifying, and will require rigorous oversight by the plans to reduce risk. MA plans need to ensure alignment and collaboration across their organizations and with vendors to optimize initiatives in quality and Stars. It is also important to establish alignment and engagement early within the yearly bid cycle. T he client engaged 黑料不打烊 due to our diverse expertise in Part D plans including operations, PBM and vendor oversight, health plan leadership, Stars and quality programs, financial and actuarial analysis, and compliance.

APPROACH

黑料不打烊 performed an assessment to analyze and measure the effectiveness of Part D operations, including a comprehensive review of the plan鈥檚 Part D benefit, and identified gaps in Part D policies, procedures and staffing. The effort also documented operational efficiencies, quality improvement recommendations and opportunities for the client to increase their Part D Star ratings. 黑料不打烊 identified areas of improvement and provided actionable insights to guide future decisions. The assessment utilized a combination of data, documents and interviews to cover various dimensions such as performance, compliance, effective oversight, and collaboration.

RESULTS

The final report recommended a series of organizational changes and quality improvements to enable the client to optimize their Part D operations. Recommendations were made in the following areas:

  • Policies and procedures: Identified gaps in the client鈥檚 internal policies and procedures, and provided recommendations to cure the deficiencies, including the development of desk-level guides.
  • Comprehensive oversight: Identified oversight gaps in vendor management and provided recommendations to improve.
  • Part D strategic leadership & proposed new staffing model: 黑料不打烊 drafted a best-in-class organization and staffing plan that permits the client to scale up with a delineated staffing structure designed to ensure optimal oversight of Part D quality.
  • Collaboration: Identified gaps in PBM contracts and provided recommendations for negotiating and bolstering account management. The new plan also recommends expanding the Part D team鈥檚 role and involvement with provider engagement teams in order to increase overall CAHPS results to improve Star ratings.
  • Financial/actuarial analysis: Identified changing regulatory reporting (Direct and Indirect Remuneration) and capturing required information related to Manufacturer Discount Program (MDP) and Medicare Prescription Payment Plan (M3P).

HOW 黑料不打烊 CAN HELP YOUR ORGANIZATION

If your organization wants to undertake a similar review of your Part D organization, we encourage you to engage with your teams to review and prioritize findings and recommendations to build out best practices and best in class plan operations. 黑料不打烊 can help you develop a plan and guide you through the processes, identify issues that might not otherwise be identified internally, and provide recommendations for ways to optimize your efforts. Our team brings together expertise in Medicare Advantage, Part D, pharmacy, quality and accreditation programs, on the ground leadership experience in health plans, financial and actuarial expertise, with in-depth insider knowledge from our work in states across the country. Contact us to learn more about how 黑料不打烊 can help.

Applied Behavior Analysis (ABA) Auditing Services聽

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THE CLIENT

黑料不打烊鈥檚 team of expert behavioral health auditors from Crestline Advisors performs audits of behavioral health services, including applied behavior analysis (ABA) services, for a Medicaid health plan in Virginia (鈥渢he client鈥). The client refers cases to 黑料不打烊 when there are allegations of possible fraud, waste, or abuse (FWA) concerning documentation and/or billing practices for these services.

BACKGROUND

ABA is an evidence-based behavior therapy for people with autism spectrum disorder (ASD) and other developmental disorders. In recent years, the diagnosis of ASD and subsequent demand for ABA services has increased. State Medicaid administrations and Managed Care Organizations (MCOs) are tracking increased ABA utilization and wait times for these services, and in some situations are investigating quality of care and/or FWA concerns. Types of FWA concerning ABA therapy services may include billing for services not rendered, billing for ABA services without documentation of ABA-specific interventions, billing for services by unqualified individuals, or billing more units than the documentation supports, to name a few. We have a deep bench of licensed behavioral health clinicians and coders with many years of experience in conducting audits for MCOs, state Medicaid administrations, and providers. Given our expertise, we understand the importance of the golden thread of documentation that should underlie billing, including assessments and treatment plans which identify the need for ABA services and documentation of ABA service interventions, supervision, and family training.

APPROACH

The client鈥檚 SIU team identifies providers of ABA services for whom there is an allegation of potential FWA and provides us with sample claims and medical records to review. We have developed customized audit tools to investigate the unique documentation and billing considerations for ABA. Incorporating state-specific provider/billing manual requirements, we conduct pre- and post-pay audits in which we may identify errors in documentation (misalignment with what is billed on the claim). We then provide a detailed report to the client summarizing the identified errors and potential improper payments. Our team also can assist in the pre-audit phase to develop provider communications to request medical records and provides post-audit support to MCOs to help explain findings to providers impacted by the audit, or to support the MCO in an appeal or fair hearing process.

RESULTS

This is an ongoing project that has already provided significant value to our client in a short period of time. The client鈥檚 analysis of our auditing work, which included ABA findings reports as well as findings reports for other behavioral health services, has already identified a 12:1 return on investment, based on associated recoupment of improper payments and estimated prevented loss. Our own internal ROI analysis, focused specifically on ABA audits, also identified a 12:1 benefit. By working with our team, MCOs can expect to see timely and thorough identification of potential improper payments upon which they may act to reduce FWA. Ultimately, reducing FWA leads to increased availability of services for the members who need them most and promotes improved quality of care from qualified professionals. To learn more, email .

State of Rhode Island: Advancing Health System Resilience Through Capacity Assessment

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THE CLIENT

The Rhode Island Attorney General鈥檚 Office (the Office) engaged 黑料不打烊 (黑料不打烊) to assess the current capacity of the state鈥檚 healthcare delivery system and identify policy considerations to ensure access, quality, and sustainability across hospital, long-term care, and primary care settings.

BACKGROUND

Amid growing public concern about emergency department crowding, long-term care access, and delays in primary care, the Office commissioned a statewide assessment to understand systemwide strain and inform proactive policymaking. The goal was to quantify key pressure points across care sectors and identify interrelated trends that affect patient access and outcomes.

APPROACH

黑料不打烊 conducted a cross-sector analysis of Rhode Island鈥檚 healthcare system to identify systemic challenges and capacity constraints, using both quantitative and qualitative methods to surface actionable insights. The team: + Examined emergency department utilization trends and care delays + Analyzed hospital occupancy and discharge flow challenges tied to long-term care availability + Evaluated long-term care ownership models and capacity shortfalls + Reviewed primary care availability, access, and workforce trends + Synthesized findings into a concise, policy-focused report with clear implications for state leaders and health system partners

Key considerations included:

  • Interdependencies between hospital, long-term care, and primary care sectors
  • The role of workforce shortages in limiting access and care coordination
  • Discrepancies between the number of available providers and lived patient experiences
  • Opportunities to strengthen data collection and analytic infrastructure

TESTIMONIAL

鈥満诹喜淮蜢肉檚 systemwide capacity assessment helped us identify where gaps existed and provided a roadmap for actionable policy solutions. It鈥檚 already shaping the way we think about coordinated care delivery and long-term resilience planning.鈥

Julia Harvey, Special Assistant Attorney General, Health Care Advocate, The State of Rhode Island | Office of the Attorney General

RESULTS

黑料不打烊鈥檚 assessment provided a timely and impactful snapshot of Rhode Island鈥檚 health care delivery system, highlighting key findings that underscored the urgency of statewide coordination and investment:

Emergency Departments: Overburdened due to delayed discharges and lack of post-acute capacity, limiting timely care

Long-Term Care: Insufficient beds and staffing, with for-profit ownership dominating the sector, reducing flexibility during public health crises

Primary Care: Workforce data overstated capacity; access barriers remained high despite apparent provider density

The report emphasized that these challenges are interconnected and that piecemeal solutions may exacerbate strain elsewhere in the system. The Office is now using the assessment to prioritize policy interventions, guide workforce investments, and design an integrated approach to capacity monitoring.

黑料不打烊鈥檚 work laid the foundation for a strategic shift toward whole-system resilience, data-driven resource planning, and a more patient-centered delivery model in Rhode Island.

A Revenue Cycle Management Success Story: Advanced Diabetes Supply/US Medical Supply

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THE CLIENT

Advanced Diabetes Supply (ADS) acquired US Medical Supply (USMed), a Florida-based durable medical equipment provider, in 2021. At the time, ADS and USMed generated $400 million and $250 million in revenue, respectively. Over the next three years, the combined organization experienced rapid growth, reaching over $1 billion in annual revenue.

BACKGROUND

While the top-line growth was significant鈥59% over a three-year span鈥攃ash collections failed to keep pace. This created a classic case of an organization outgrowing its infrastructure. T he foundational tools, technology, and operational structure simply weren鈥檛 in place to support the accelerated growth, particularly on the revenue cycle side.

Compounding these challenges were issues stemming from the integration of the two companies, including billing inconsistencies and reimbursement delays. USMed, like many in the industry, was severely impacted by the Change Healthcare ransomware attack, disrupting billing and collections operations nationwide. At the time this project began, USMed was facing a $40 million backlog in accounts receivable and struggling to meet payroll. The revenue cycle team was understaffed and overwhelmed.

黑料不打烊 had previously performed a successful revenue cycle gap assessment at an ADS office in California. Based on those results, the newly hired CFO of ADS/USMed asked 黑料不打烊 to replicate the process for the Florida office. The goal: support the recently appointed VP of Revenue Cycle in stabilizing operations, implementing recommendations, and aligning practices to industry best standards.

TESTIMONIAL

鈥淲hen I stepped into the role, the environment was fragmented鈥 two teams on opposite coasts, multiple disconnected systems, and a lot of inefficiencies that came from rapid growth without the right infrastructure. It was a heavy lift to get our new leadership team fully ramped, but we never lost momentum thanks to the 黑料不打烊 team. 黑料不打烊 conducted a comprehensive RCM gap assessment that enabled us to clearly identify our key pain points. Through close collaboration with the RCM team at 黑料不打烊, we developed a strategic roadmap for success. 黑料不打烊 continued to provide valuable strategic guidance and transformation support throughout the project, contributing significantly to our progress. They stepped in as our interim leadership bench, brought structure to the chaos, and helped us stabilize operations quickly. I can directly attribute our ability to collect over $1.1 billion in revenue to the expertise and hands-on support we had from 黑料不打烊.鈥

Melanie Montero, Senior VP, Revenue Cycle, Advanced Diabetes Supply

APPROACH

黑料不打烊 completed a thorough gap assessment and was retained to lead the implementation phase. Key actions taken:

  • Developed a 6-month roadmap outlining both quick wins and long-term priorities.
  • Led a financial turnaround strategy centered on people, processes, and technology. 黑料不打烊 provided interim staffing, restructured workflows, and redesigned the revenue cycle team鈥檚 organizational chart.
  • Supported hiring efforts for key roles, including vendor selection and onboarding. A new financial reporting infrastructure was also introduced, replacing outdated systems with Power BI dashboards that now serve as the company鈥檚 central source of truth.
  • Identified payer-related issues and implemented solutions to drive improved cash collections using insights from Power BI.
  • Navigated the Change Healthcare crisis by facilitating a rapid transition to a new clearinghouse. A process that typically takes 4鈥6 months was completed in just over 30 days thanks to 黑料不打烊鈥檚 healthcare IT expertise.
  • Implemented preventative measures to improve claim accuracy, reduce denials, and ensure long-term revenue cycle stability.

RESULTS

Thanks to 黑料不打烊鈥檚 hands-on support, USMed experienced a measurable financial turnaround:

  • 12% YoY increase in cash collections, resulting in more than $38 million in additional revenue.
  • $16 million reduction in outstanding A/R within six months.
  • 38 new standard operating procedures created and rolled out.
  • Offshore training and onboarding of new RCM team members, including vendor management and leadership development.
  • Root-cause analysis and resolution of denial drivers and revenue leakage risks, with new upstream workflow improvement.
  • Full implementation of the Waystar billing system, replacing Change Healthcare. T his included Medicare claims monitoring tools, custom workflows for rejections, and 30+ custom rules that led to the recovery of $900K in payments over just five months.

黑料不打烊 can help other organizations identify gaps in their revenue cycle, and by working with us can expect to see improvements in denial rates and reimbursement. Our experts have decades of experience in every facet of the revenue cycle. They come from all sides of the healthcare industry, including providers, payers, managed care organizations, and more. From gap assessment to strategic planning to implementation and backfilling front or back-office operations, 黑料不打烊 can help you improve your company鈥檚 financial position. To learn more visit: healthmanagement.com/services/healthcare-revenue-cycle-management/

Strategic Expenditure Planning: Empowering County Government Agencies to Optimize Opioid Settlement Funds

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THE CLIENT

The Lake County Behavioral Health Services Department and the residents of Lake County, California.

BACKGROUND

In 2021, opioid manufacturer Janssen Pharmaceuticals along with three opioid distributors, McKesson, Amerisource Bergen, and Cardinal Health (collectively known as The Distributors) reached settlements for their roles in the opioid epidemic that amount to $26 billion. These settlements will be distributed to states that participated in the joint lawsuits. It is estimated that California will receive approximately $2.05 billion over 18 years to focus on opioid abatement activities within the state. As a participating subdivision, Lake County is set to receive a portion of California鈥檚 Abatement Fund and began receiving payments on November 15, 2022. The County will receive approximately $18 million over the course of eighteen years.

黑料不打烊 was tasked with creating an expenditure plan for the opioid abatement settlement funds distributed to the Lake County Behavioral Health Services Department and the residents of Lake County. 黑料不打烊 facilitated community engagement to gather stakeholder feedback and align community priorities with the High Impact Abatement Activities (HIAA) and goals as defined by the California Department of Healthcare Services.

APPROACH

黑料不打烊 works with state, county, and local government entities across the U.S. in collaboration with community members, engaged stakeholders, and policymakers to develop funding priorities that are designed to facilitate improvements in the quality of life of those experiencing opioid use disorder (OUD) and to prevent overdose deaths. The 黑料不打烊 team has worked closely with organizations in counties across the U.S. to help develop plans for OUD programs using opioid settlement funds, and does so through partnering with clients and communities, community advisory councils/boards and with local community-based organizations to co-create community engagement strategies, tools, and plans and to engage communities in the decision-making process.

For this project, 黑料不打烊 organized and conducted four, 4-hour, collaborative meetings with a variety of partners in Lake County, as well as analyzed the capacity, available resources, and demographic trends of the OUD population. This comprehensive data collection culminated in a final report which provides an analysis of persistent challenges, proposed actions, and desired outcomes, including identifying current efforts and best practices that are most effective in addressing OUD needs across the continuum of care (prevention, intervention, and treatment).

TESTIMONIAL

鈥淚t has been an absolute pleasure working with 黑料不打烊 on the Opioid Settlement Funds project. You guided us deftly through a methodical and intentional process with a clear focus on results. You have a unique ability to both diffuse and validate the tensions that typically arise whenever you bring a community together to make decisions about a big pot of money. I must admit, there was a point during the stakeholder engagement process where I was worried we might not be able to land on shared ground. At the finish line of this project I am excited and energized with a clear plan to move forward.鈥

Elise Jones, Director, Lake County Behavioral Health Services

RESULTS

As the final deliverable, 黑料不打烊 developed a dynamic and actionable expenditure plan for the opioid settlement funds. Lake County was adamant that the voice of community members including, persons with lived experience, health service providers, and local partners were elevated to inform the funding priorities. The expenditure plan highlights the engagement process and input received, including the invaluable perspectives of tribal partners, older adults, children and families, and people with lived experience. The culmination of the engagement process resulted in community-wide consensus of 26 prioritized strategies, categorized into f ive themes: structural, prevention & education, treatment, aftercare & community, and social determinants of health (SDOH). The expenditure plan will serve as a manual for the use of opioid settlement funds informed not only by the state鈥檚 requirements but also by Lake County community members.

Opioid Abatement Settlement Funding Workgroup-Community Conversations Prioritized Strategies for Funding Recommendations

*The Title IV-E Stipend Program is the nation鈥檚 largest consortium of schools of social work and public service agencies providing support for the delivery of a specialized public child welfare curriculum and support for students committed to service in public child welfare.

**The Pathways Hub is a hub for community-based service providers to ensure the coordination of care.

***The city of Lakeport is working on creating a navigation center that will provide a variety of resources to the community, largely focusing on the unhoused population and will likely be funded through Lakeport鈥檚 opioid settlement dollars. This navigation center is still in the conceptual phase, but the intention is to serve as a hub for providers offering SUD services, housing coordination, operating mobile health clinics, and more.

Laguna Honda Hospital and Rehabilitation Center: A Comprehensive Assessment

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THE CLIENT

Laguna Honda Hospital and Rehabilitation Center (LHH) is the largest publicly owned and operated nursing facility in the United States and has cared for those most in need for more than 150 years. Licensed at 780 beds, LHH serves patients with complex medical needs who are low or very low income as part of the San Francisco Health Network. 黑料不打烊 (黑料不打烊) was engaged by the San Francisco Department of Public Health (SFDPH) to conduct a comprehensive, top-to-bottom assessment in support of its effort to attain Centers for Medicare & Medicaid Services (CMS) recertification.

BACKGROUND

For this engagement, 黑料不打烊 brought together a team of experts with decades of national experience leading public health systems and organizations, including skilled nursing facilities. 黑料不打烊鈥檚 subject matter experts included a long-term care physician specialist, a quality expert, long-term and acute care administrative and nursing leaders, a former California county public health official, and behavioral health specialists.

APPROACH

The assessment produced by 黑料不打烊 included:

  • An in-depth analysis of operations, leadership, governance, staffing, and the model of care to drive strategy planning, execution and attained favorable clinical results.
  • An in-depth review of nursing unit staffing, including clinical staffing mix, support staffing, leadership鈥檚 span of control.
  • Evaluation of the medical staff leadership, staffing and clinical affiliation models.
  • Identified key root causes of operational and regulatory challenges.
  • Developed and delivered a comprehensive month-long training curriculum for all 1,200 staff to address knowledge and skill gaps.
  • Evaluation and recommendations to drive the effectiveness of the quality management and performance improvement functions.
  • Reviewed policies and procedures and recommended restructuring based on evidence-based data, best practices, and stakeholder interviews, which are currently being implemented by the facility.
  • A full facility mock survey to serve as a baseline for identifying gaps and development of a compliance workplan.

TESTIMONIAL

鈥満诹喜淮蜢 is a trusted partner and has been vital in helping Laguna Honda Hospital鈥檚 CMS recertification efforts. Their guidance, expertise, and hands-on work contributed to our sustained improvements.鈥

Roland Pickens, MHA, FACHE, CEO, San Francisco Health Network

RESULTS

The team spent extensive time at the facility and on nursing units observing resident care delivery. They also conducted in-depth interviews with internal and external stakeholders, including clinicians, community leaders, union representatives, political leaders, advocates, and others.

The resulting efforts provided improvements for restructuring, governance and leadership development, quality management improvements, and organizational transformation necessary to enable successful and sustained CMS recertification of the facility in compliance with skilled nursing regulations. The facility was recently recertified by both Medi-CAL and CMS as a result of the improvements made through this project.

Helping North Carolina create a sustainable public health workforce

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THE CLIENT

North Carolina Association of Local Health Directors Region 7 comprises seven Local Health Departments (LHDs) in north/central North Carolina. Participating counties include Franklin, Granville, Johnston, Nash, Vance, Wake, Warren, and Wilson representing 1.78 million residents. T he Lead LHD for Region 7 is Granville Vance Public Health, a district health department which serves both Granville and Vance counties. Region 7 is representative of North Carolina in terms of county population, population density, and economic viability.

BACKGROUND

Beginning in March 2023, 黑料不打烊 (黑料不打烊), Evergreen Solutions, LLC, and Trailhead Strategies (collectively, the 鈥満诹喜淮蜢 team鈥) partnered with Region 7 to assist with efforts to improve its public health workforce. These partnered projects included the (1) Workforce Investment and Modernization Study, which aimed to improve the competitiveness and retention of the public health workforce in Region 7; (2) the Cost Study to assess Region 7鈥檚 capacity to provide public health services and estimate total costs associated with delivering Foundational Public Health Services and Capabilities (FPHSCs); and (3) a supplementary Labor Market Analysis which collected data on the current state and projected needs of the public health workforce. These projects (shown in Figure 1) provide support for each county within Region 7 to create a scalable and flexible approach for implementing future changes in its public health workforce.

APPROACH

To complete the Workforce Investment and Modernization Study, the 黑料不打烊 team implemented a multi-phased approach to develop a set of workforce retention recommendations, including conducting a class and compensation assessment, market survey, qualitative interviews with regional staff to assess workforce perceptions, and a literature review of peer-reviewed best practices and cost methodologies to develop two reports. The effort required bringing together experts in public health workforce and services, as well as local staff who understand the unique nature of North Carolina鈥檚 individual counties. The strong partnership and rapport established throughout the project allowed everyone to effectively tailor recommendations and final products to ensure that they would be effective and actionable for Region 7 to both invest in and sustain a public health workforce.

For the Cost Study, 黑料不打烊 expanded on one such recommendation which advised that Region 7 counties develop a 5- to 10-year plan to promote public health workforce class and compensation competitiveness. To help accomplish this, 黑料不打烊 developed the Cost Study Tool to assess Region 7 LHDs鈥 current capacity for providing FPHSCs and support each county within the Region to create a scalable and flexible approach for implementing future changes in its public health workforce. To develop the Cost Study Tool, the 黑料不打烊 team conducted a literature review of various public health cost methodologies to determine the most applicable one for use in this work, resulting in the development and refinement of the Cost Study Tool to estimate the 5-year costs of providing FPHSCs.

Finally, the 黑料不打烊 team also conducted the Labor Market Analysis to enhance Region 7鈥檚 understanding of the current state and projected needs in the North Carolina public health system and, as a result, inform long-term decision-making and strategic planning (e.g., taking proactive measures to address potential shortages or shifts in skill requirements).

TESTIMONIAL

鈥満诹喜淮蜢 provided Region 7 with a carefully constructed evaluation of LHDs鈥 recruitment and retention practices, recommendations for modernization efforts, and the tools and data needed to quantify current and future costs and staffing to provide FPHSCs. 黑料不打烊鈥檚 subject matter expertise and understanding of our individual health departments resulted in an integrated plan for modernizing our health departments as we advocate for and support an incredible public health workforce in North Carolina now and in the future.鈥

Lisa Macon Harrison, Health Director, Granville Vance Public Health

RESULTS

For each project, the 黑料不打烊 team developed a robust report of quantitative and qualitative findings associated with the project鈥檚 objectives.

For the Workforce Investment and Modernization Study, this included summaries of the class and compensation results for each county in Region 7 and qualitative interviews with public health staff. The report also included 15 recommendations related to: class and compensation; strategic planning, evaluation, and continuous quality improvement; recruitment and human resource practices; retention and workplace culture; local and regional partnerships and shared services; and technology, equipment, and physical location.

For the Cost Study, the report summarized 黑料不打烊鈥檚 literature review of public health cost methodologies and described how the 黑料不打烊 team applied the selected methodology to develop and refine a prototype data-driven tool to estimate the costs of providing FPHSCs in each Region 7 county. Concurrent with the report, the 黑料不打烊 team also developed a user guide to accompany the Cost Study Tool, both of which are to be distributed for Region 7 LHDs鈥 use. Finally, the 黑料不打烊 team provided a report detailing the following Region 7 factors:

  • Region Overview
  • Occupation Selection
  • Labor Market Growth and Occupation Trends
  • Job Posting Data
  • Major Employers
  • Demographics (Race and Ethnicity, Gender, Age)
  • Skill Analysis
  • Occupation Forecasting
  • 10-Year Analysis
  • Educational Alignment
  • Aging Population

黑料不打烊 believes that, in partnership, these studies will provide each LHD of Region 7 with the tools necessary to develop a sustainable, actionable public health workforce that will be prepared to continuously serve and improve the health of all North Carolinians now and in the future.

Enabling County Governments to Plan for Use of Opioid Settlement Funds

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THE CLIENT

Cabarrus County, NC, located in the south-central part of the state, is the ninth most populous county in North Carolina with a population around 226,000 people as of the 2020 census. It stands to receive approximately $22 million in opioid settlement funds over the next 18 years.

BACKGROUND

Cabarrus County engaged 黑料不打烊 to support the development of a strategic plan that will guide the use of the County鈥檚 opioid settlement funds. In partnership with applicable cities and municipalities, the collaborative planning process provided opportunities to engage the community鈥攂oth professionals working in and around the opioid space as well as those with lived experience鈥攖o hear the needs of residents, understand current services offered and existing strengths, and explore barriers to accessing care.

APPROACH

黑料不打烊 supported all aspects of this project 鈥 from process design to research to stakeholder engagement. Below is a brief summary of the key areas of 黑料不打烊鈥檚 support:

Process Design

黑料不打烊 met with Cabarrus County鈥檚 Assistant County Manager, Dr. Aalece Pugh, early in the process to finalize the strategic planning approach, establish protocols for project management and oversight, and identify stakeholders to engage.

Stakeholder Engagement

黑料不打烊 coordinated and facilitated a series of stakeholder engagement efforts to solicit feedback from key constituencies. 黑料不打烊 facilitated a series of interviews and 14 focus groups 鈥 including four focus groups with individuals with lived and living experience. 黑料不打烊 also designed, administered, and analyzed a community survey that received 250+ responses.

Decision-Making

Overseeing the planning process was a team of county leaders 鈥 called the Community Response Team 鈥 that included representatives from the board of commissioners, county administration, behavioral health, emergency medical services, and the county jail. 黑料不打烊 facilitated four meetings of this group to review data, discuss stakeholder engagement findings, and prioritize strategies to fund.

Deliverable Development and Presentation

Based on the input from the Community Response Team, 黑料不打烊 developed a robust strategic plan deliverable. In addition to developing the document, 黑料不打烊 also supported a presentation to the Board of Commissioners seeking approval of the plan. SUBJECT MATTER EXPERTISE 黑料不打烊 assembled a team that was uniquely qualified to support this work. The team included individuals with the functional strategic planning and stakeholder engagement expertise required to complete this work, as well as subject matter experts in medications for addiction treatment and harm reduction which proved valuable. 黑料不打烊鈥檚 team also included individuals with a depth of county government experience in North Carolina. They were responsive and worked together seamlessly to provide high-quality support throughout the engagement. 黑料不打烊 provided a clear plan and direction to successfully accomplish Cabarrus County鈥檚 intended goals, while also demonstrating an ability to adapt as needs and circumstances changed.

TESTIMONIAL

鈥淣ine months ago, and through a rigorous and competitive selection process, 黑料不打烊 was selected to lead our opioid settlement strategic planning efforts. I am very pleased with the final product and the work of 黑料不打烊鈥檚 team of professionals to help Cabarrus develop a strategic roadmap. 黑料不打烊鈥檚 levels of professionalism, expertise, and engagement were above reproach.鈥

Dr. Aalece Pugh, Assistant County Manager, Cabarrus County Government

RESULTS

The final deliverable was a five-year Opioid Settlement Collaborative Strategic Plan. Cabarrus County wanted to assure that the voice of the community, persons with lived experience, providers, and key stakeholders were elevated to inform the final priorities. T he document provides an overview of the crisis and settlement funds, highlights the strategic planning process and input received, and describes the prioritized strategies and implementation plan. The strategic plan will serve as a guide for the use of opioid settlement funds for years to come, providing a clear roadmap while offering enough flexibility to make adjustments as the crisis continues to evolve. The plan was presented and approved by the Board of Commissioners in June 2024. The plan document can be viewed at

Helping Life Science Manufacturers Navigate Medicare Payment Systems

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THE CLIENT

A life sciences manufacturer was seeking approval for a new formulation of an existing drug and needed to better understand reimbursement issues facing this new formulation under Part B of the Medicare program.

BACKGROUND

The 黑料不打烊 Medicare team was asked to apply our subject matter expertise鈥攁nd access to Medicare claims information鈥攖o provide a fully formed picture of the reimbursement process for this new drug formulation. Our work involved researching other precedents and the implications of those precedents for the reimbursement of this new formulation, as well as the existing product.

APPROACH

黑料不打烊鈥檚 Medicare team has significant expertise in helping life sciences manufacturers understand and address the policy challenges affecting market access of new drugs and biologics. A key aspect of the Medicare鈥檚 team鈥檚 expertise is their ability to understand how various policies interact, causing unexpected outcomes. For this client, we helped educate various internal stakeholders on the pricing implications for their new formulation鈥攁nd its legal and regulatory issues that could cause the pricing for their new product to be blended with the prior version of the product, potentially creating access problems because of the required higher numbers of units for the new formulation. Our work was aided by research into local coverage documents by Medicare administrative contractors鈥攁nd analysis of claims data to provide evidence for the hypothesis that coverage for the new formulation could be available under Medicare Part B鈥檚 coverage of physician services, even though the prior formulation is covered under the pharmacy benefit.

RESULTS

Conventional wisdom in product development teams often paints an incorrect and outdated picture of the policy environment. 黑料不打烊鈥檚 expert consultants can provide appropriate context to aid these teams in their planning as new products get closer to market, because of their work to monitor and understand up-to-the-minute changes to the policy landscape. Some reimbursement challenges can be mitigated or eliminated if they are addressed early enough in the development process for new technologies. Once certain approval pathways are set, it may no longer be possible for manufacturers to avoid a link between the prices of different formulations of a drug.

The 黑料不打烊 Medicare team was able to educate the client about Medicare鈥檚 intricate reimbursement rules, where the same drug, but a different formulation may be reimbursed under different rules. Rather than focusing on the various reimbursement silos, we provided a holistic view of the drug reimbursement landscape, so the client was able to understand that factors such as how many patients are able to self-administer the drug will affect the ultimate reimbursement for both the new and old formulation.

Patient Journey Analysis for a New Oncology Drug

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THE CLIENT

A major pharmaceutical manufacturer was preparing to launch a new oncology drug. This drug, a self-administered oral drug with a multi-week dosing regimen, was provided through the pharmacy benefit. The client was concerned about patients not being able to access the drug at hospitals and in post-acute care settings, where institutions received bundled payment for the care.

BACKGROUND

Bundled payment can serve as a disincentive to provide high-cost drugs, so the client was interested in pursuing reimbursement policy options that would ensure appropriate reimbursement to these facilities, thus ensuring patient access to the drug during the treatment regimen.

APPROACH

黑料不打烊 helps physician associations, device manufacturers, and drug companies understand billing practices, reimbursement challenges, and patient outcomes, enabling them to make informed decisions.

For this analysis, the client wanted to learn about the likelihood that patients receiving their cancer treatment would be admitted to the hospital and then to other post-acute settings during the treatment window. Using our in-house library of Medicare claims data including claims for inpatient, outpatient, physician office, skilled nursing facility, home health, and other post-acute settings, we tracked patients with the specific cancer from diagnosis forward for several months. We were able to see how often patients were hospitalized, what prompted the hospitalization, how many were discharged for post-acute care, and how long treatment continued.

Our analysis provided data-driven insights that supported the client鈥檚 strategic decision-making and planning. Using the information from our claims analysis and overlaying the typical treatment regimen under the new cancer drug, the client was able to determine where their patients might face barriers to treatment. For example, most drugs provided in the inpatient setting are bundled into the payment the hospital receives, giving hospitals a disincentive to provide higher cost drugs. While the number of patients receiving their drug that would likely be admitted to the hospital during the treatment period was not high, the company wanted to remove as many barriers to access as possible, and is now considering pursuing a new technology add-on payment (NTAP) for the drug when used in the inpatient setting. The claims analysis also found that some of the cancer patients of interest receive home health care during the treatment window, but since patients are able to continue to receive drugs through their pharmacy benefit while also receiving home health care, the patients would be able to continue their oncology treatment. The patient journey analysis allowed the company to focus attention on settings where access could potentially be disrupted, to ensure that patients are able to continue their cancer treatment.

RESULTS

We identified patients with this specific type of cancer and tracked these patients to see how often they accessed different care settings and identified any potential reimbursement challenges. We further analyzed the volume of patients of interest receiving care in each setting and calculated the average cost per user within the approximate dosing regimen. This allowed us to identify any reimbursement risks for the drug associated with each care setting. Armed with concrete information on the treatment path of these oncology patients, the client was able to make an informed decision about whether to pursue an NTAP for inpatient use of their drug. The company was also able to educate providers and patients providing information on both the benefits of the new treatment, and the reimbursement scenarios in the various care settings.

Ensuring Appropriate Payment for Transformative Therapies to Secure Patient Access to CAR Ts

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THE CLIENT

A coalition of CAR T manufacturers and their trade association joined together to advocate for appropriate reimbursement of Chimeric Antigen Receptor T-cell (CAR T) therapies. They requested that policy options be developed by non-partisan experts that would best benefit the industry making the drugs, Medicare and Medicaid programs paying for the treatments, and the Medicare beneficiaries receiving these transformative therapies.

BACKGROUND

CAR T therapies first entered the market in late 2018. These transformative treatments for certain types of cancer involve modifying a patient鈥檚 own cells to fight the cancer鈥攑roducing a long term, potentially curative response. Initially, CAR T therapy was administered to patients in the inpatient hospital, where Medicare payments are bundled so that the hospital gets a single payment for the entire hospital stay. The cost of the CAR T therapy greatly exceeded the payment rate the hospital would receive, leading to concerns that hospitals would be reluctant to provide CAR T.

APPROACH

The emergence of CAR Ts represented a new reimbursement problem that required very careful consideration because these new treatments were just the beginning of a series of new, expensive, but essentially curative treatments. Solving the CAR T problem would have implications for the future, as other new therapies entered the market. Finding the right solution involved a real rethinking of the inpatient payment system. The client had to recognize how CAR T cases were similar to past precedents 鈥 and how some key differences about these cases required fundamental changes to how these cases are paid. Solving CAR T access and reimbursement issues required different types of expertise and approaches. The client needed a very deep understanding of the intricacies of the payment system, as well as a broad view of the policy landscape to find the right balanced response.

The 黑料不打烊 Medicare team had two vital sets of skills that were necessary for the work. First, we have an in-house library of Medicare claims and the data analysis skills needed to use the data to answer policy questions. This includes our model of the Inpatient Prospective Payment System (IPPS) rate setting and payment methodologies, so we could model the policies as they stood, as well as alternative policies to explore which options maximized the goals of the coalition members while minimizing negative outcomes. Second, we have a deep understanding of the policy issues at play, the history of the policy space, and the understanding of the interplay between many policy factors.

黑料不打烊 worked with the coalition to monitor Medicare claims to get an accurate picture of the hospitals performing CAR T therapy and the payments they were receiving. We also explored how potential changes to the IPPS could provide better reimbursement for CAR T cases. Using our expert-level understanding of the intricacies of the payment methodology, we modeled many different policies to pinpoint the option that would balance the need for more appropriate payments with the needs of the rest of the system鈥攗nderstanding that there was a pipeline of additional CAR T therapies poised to enter the market in the coming years. This process also involved communicating with the policymakers at the Centers for Medicare and Medicaid Services (CMS) to ensure that the policies being advanced were politically viable and sustainable.

RESULTS

The work culminated in the creation of a new payment category for CAR T cases, with changes to the typical rate setting and payment methodology to account for both clinical trial and non-clinical trial cases. In addition, the work of the coalition prompted CMS to increase payments in the New Technology Add-on Payment program for all products, not just CAR T therapies. As a result, patient access to CAR T therapies has been maintained, and CMS has a framework to work from as new cell and gene therapies become available to Medicare patients. We have seen the volume of CAR T claims increase more than 9-fold over the 6 years the therapies have been available.

At the urging of the CAR T coalition and other stakeholders, CMS created a new MS-DRG (payment category) for CAR T claims, bumping the base payment rate for the cases from ~$40,000 to ~$240,000. In addition, NTAP payments increased from a maximum of 50% of the cost of the product to 65% of the cost of the product鈥攖his applies for all NTAP eligible claims, not just CAR Ts.

This work involved years of analysis and collaboration that is continuing. While inpatient reimbursement has improved, concerns are arising now around access to CAR T in the community setting.

New Mexico: Hospital Global Budgeting

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THE CLIENT

The New Mexico Office of the Superintendent of Insurance (OSI) was directed by its state legislature to explore hospital global revenue budgets and other innovative hospital payment models over several years, and to explore key elements of affordability and accessibility of coverage and care, including hospital global budgeting.

BACKGROUND

OSI contracted with 黑料不打烊 (黑料不打烊) to build on previous hospital global budgeting research and provide technical assistance in resolving the complex issues surrounding global budgeting, including development of a potential global budget payment model framework. The contract also called for 黑料不打烊 to prepare an implementation framework that involves stakeholder engagement, including a plan for engagement with the Centers for Medicare and Medicaid Services (CMS) Innovation Center and to identify key administrative and data challenges.

APPROACH

黑料不打烊 divided the project鈥檚 scope into two phases:

Phase 1:

Develop preliminary policy and model options, including submission of two deliverables:

  • Global Budgeting Principles and Experience in Other States Report
  • Hospital Global Budget Options Paper

Phase 2:

Refine the hospital global budgeting model based on OSI鈥檚 input on the Hospital Global Budget Options Paper and develop and submit three additional reports:

  • Recommendations for a Proposal to the CMS Innovation Center, which supports the development and testing of state-based innovative healthcare payment models
  • Implementation and Stakeholder Engagement Plan
  • Administrative and Data Challenges Report on implementing the payment model

TESTIMONIAL

鈥淏eginning with a solid proposal, 黑料不打烊 built on previous research conducted on New Mexico and other states鈥 experiences, evaluated options, highlighted administrative and data needs to produce a comprehensive study and an implementation action plan. The team exhibited superb professionalism and attention to high quality work.鈥

Sahar Hassanin, Senior Economist, OSI, NM

RESULTS

黑料不打烊 developed an overview of principles and global budgeting models developed by other states, policy options, recommendations for how to work with CMS, a blueprint for stakeholder engagement, and an assessment of data needs and challenges. The proposed hospital global budget payment model was informed by the 黑料不打烊 team鈥檚 expertise and research on three states鈥 experience with CMS Innovation Center payment models (Maryland, Pennsylvania, and Vermont). The five public reports can be found at . These reports detail a plan for budgeting and governance that will enable the creation of a value-based payment system that supports a delivery system in which hospitals provide services that their communities need, rather than focus on the services most likely to merely enhance revenue. Through leadership and innovation, the state can help ensure a sustainable provider network is available to deliver high-quality and efficient care to all New Mexicans.


黑料不打烊 can help other states and organizations with financial and strategic planning to optimize value-based care, budgeting, affordability, and accessibility for beneficiaries of publicly-funded healthcare programs.

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